Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately £11.5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub contractors contracts to ensure retain, manage and ensure complianceRG Setsquare is acting as an Employment Agency in relation to this vacancy