Head of Sales & Reservations - Maternity Cover up to 12 months
Inspired by Operations Director
Supported by Sales & Reservations Executive,
Reservations Assistants
We curate beautiful spaces with vibrant atmospheres for
great times.
Head of Sales & Reservations
As Head of
Sales and Reservations, you will be an inspirational, highly organised, and
detail-oriented leader, dedicated to delivering exceptional guest experiences
across all Incipio venues. You will define the annual strategy for our
multi-brand operation, set ambitious targets for your team, and drive their
performance to achieve outstanding commercial success.
You will
actively engage with Incipio’s unique culture, championing our people and your
team to foster accountability, collaboration, and a commitment to excellence.
We Expect You To:
Build and lead a high-performing team focused on maximising
sales, delivering unparalleled Incipio hospitality, and securing every booking
opportunity.
Ensure
consistent and proactive communication from the Sales and Reservations team to
all venues, fostering seamless collaboration and clarity at every level.
Collaborate with General Managers to establish clear Sales
and Reservations guidelines that all team members consistently follow to
promote our services and products effectively.
Adopt a strategic approach in driving the Sales and
Reservations team to excel in phone sales and service delivery, optimise
booking opportunities, foster guest retention and loyalty as well as ensure the
smooth operations of the Sales & Reservations Department.
Instil professionalism throughout the booking process,
ensuring every guest interaction reflects exceptional service standards.
Use KPIs and metrics to guide the team, ensuring focus on
activities that generate results and drive performance.
Develop and implement reservation procedures aligned with
marketing campaigns and initiatives.
Proactively seek out growth opportunities by developing new
packages, policies, and proactive sales strategies.
Track and report KPIs and team metrics, providing clear
insights and recommendations to the to Operations Director.
Ensuring the accuracy of all menu information and pricing
within the booking system across the estate, collaborating closely with the
Operations team to ensure set menus and seasonal updates are uploaded promptly
and correctly.
Regularly auditing the Reservations System to ensure
availability is maximised and accurate
Collaborating closely with the Events Team to identify,
develop, and implement strategies that maximise all sales opportunities. This
includes setting proactive sales targets, ensuring seamless communication
between teams, and leveraging available resources to optimise guest engagement
and drive revenue growth.
Manage all invoicing and booking contracts, ensuring our
booking and phone systems operate seamlessly in line with HQ and venue
schedules.
Conduct market analysis and bring innovative ideas and
initiatives to enhance the group’s offering and competitiveness
Embrace and
actively embody Incipio’s culture, mantra, values, and vision, serving as a
role model for your team and the wider organisation.
Who You’ll Be:
A
collaborative leader who thrives in a leadership role while seamlessly working
with multiple stakeholders across the business to achieve shared goals.
A motivational and dynamic leader, inspiring your team to
excel.
Highly organised, with a keen eye for detail and process
improvement.
Proactive and solution-driven, always seeking opportunities
to enhance performance.
Passionate about delivering exceptional guest experiences
across all venues.
A strategic thinker, aligning team efforts with company
goals and vision.
Collaborative, fostering strong relationships across
departments and venues.
Analytical, leveraging data and KPIs to inform decisions and
drive success.
Adaptable, thriving in a fast-paced, multi-brand hospitality
environment.
Fun! Capable of integrating seamlessly into Incipio’s
culture.
Benefits & Best Bits
Vitality Package: Dental, Optical
and Health insurance. Gym membership discounts + other rewards
Self Space: Free Therapy through
Self Space. Accessible to anyone who works for Incipio
Hugely exciting career
development, with opportunities to grow and expand in this role as the business
grows
Bonus capacity pro rated
Company awards and events
Sickness & Compassionate Pay
Incentive trips (Think Wine trips
to Portugal and Ski Trips to France)
Enhanced Maternity, Paternity and
Adoption leave
Incipio FC + Seasonal Socials
50% discount for food and drink
in all our venues
Length in service; earn
additional holiday after 2 years continuous service
Incipio & Inclusivity
We’re all about celebrating
individuality & inclusivity. At Incipio, we believe diverse teams make the
best teams. That’s why we welcome applications from all backgrounds,
experiences, and perspectives—regardless of race, gender, age, disability,
religion, sexual orientation, or anything else that makes you uniquely you. If
you need any adjustments during the application process, just let us know—we’ve
got you!