We are looking for an enthusiastic, motivated and experienced imaging or healthcare assistant to join our dedicated Diagnostic Radiology team at the Chelsea site in Central London.
The successful candidate should be a highly motivated individual with good communication skills, punctual, presentable, courteous at all times, and able to remain calm under pressure.
Main duties of the job
The Imaging Assistant will be responsible for assisting in the timely, efficient and courteous provision of the Diagnostic Imaging service. This will include:
* Communicating appointment details to patients both by phone and in writing
* Ensuring that all patients are appropriately prepared and ready for imaging at the required time
* Assisting radiographers and radiologists in the performance of diagnostic imaging examinations and procedures, including working between two floors in CT
* Provision of appropriate patient care
Job responsibilities
* Assist in radiographic examinations undertaken within the department (CT, MR, ultrasound, X‑ray).
* Communicate effectively and empathetically with patients and their escorts prior to, during and after an examination.
* Deal with colleagues, patients, carers and relatives in a helpful, reassuring and friendly manner.
* Support radiographic, medical and nursing staff in the examination of patients by ensuring a safe, clean and hygienic working environment.
* Ensure patients are appropriately prepared for radiographic examinations and procedures following defined protocols.
Person Specification
Education / Qualifications
* Evidence of education to GCSE / NVQ level 2 or equivalent.
* Evidence of A‑level in one subject.
* Care Certificate.
* Basic life support skills.
Experience
* Experience of working with a variety of staff.
* Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
* Experience of working in a pressurised environment.
* Experience of using a hospital system.
* Experience of working in the NHS.
* Experience of working in a relevant care environment, e.g. within a hospital in radiology or OPD or nursing home.
Other Requirements
* Evidence of understanding the NHS Plan.
* Evidence of commitment to customer care initiatives.
* Knowledge and understanding of quality issues.
Skills, Abilities and Knowledge
* The ability to communicate effectively in both written and spoken English to a wide range of people; to make oneself easily understood; polite and friendly.
* Ability to remain calm when under pressure and cope with unanticipated demands.
* The ability and initiative to prioritise a busy workload, and to work without close supervision.
* Ability to handle sensitive information without compromising confidentiality or trust.
* Ability to use booking and IT systems.
* Experience of typing and data entry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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