Dementia adviser

About the Role

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking to welcome an approachable, enthusiastic, and caring Dementia Adviser to join our supportive team in Coventry area working 35 hours per week.

This is a community-based role involving regular travel across the Coventry area including local home visits, meetings and supporting and facilitating a range of society groups, including the delivery of awareness raising talks and dementia friends’ sessions with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia, carers, their family members and friends providing ongoing support. You will listen carefully, understand what matters most to each person and offer person-centred support and guidance that helps them to feel empowered and enable them to access vital services.

There is an emphasis on partnership working and networking with Health and Social Care professionals, including GPs, Social Prescribers, Memory Assessment Services and Social Services. You will need experience in networking effectively and collaborating with other professionals to achieve a positive outcome for service users.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. You will manage your own caseload, keeping clear and accurate records.

You will be part of a pro‑active, caring and supportive local team who share ideas, reflect together and support one another.

About you

• An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
• Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
• You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
• The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
• Confidence using IT systems to maintain accurate and confidential records.
• A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
• The ability to travel independently.
• The confidence and ability to communicate with a wide range of people including other professionals adapting your approach to ensure understanding. You may be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.

Key Responsibilities

• Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
• Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
• Deliver support through home visits, telephone contact and partnership working other professionals.
• To ensure new referrals are handled promptly, sensitively and equitably.
• Manage a defined caseload, maintaining accurate, respectful and confidential records.
• Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
• Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
• Facilitate and deliver regular Society activity and peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, building connections through awareness raising.

Interviews for this role have been provisionally scheduled to take place face to face at the Community Dementia partnership Hub, Everdon road Coventry CV64DT on w/c 6th July.

Equity, Diversity and Inclusion Statement

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.