Operational Co-ordinator / Customer Support
Location: Office (Aberdeen City-North) with hybrid working after probation
Salary: Competitive + benefits
Hours: Full-time
Do you have experience in operations, project coordination, or customer support? Are you someone who thrives on variety, loves problem-solving, and enjoys playing a key role in keeping a business running smoothly?
An Operations Co-ordinator is a multifaceted role focused on the smooth and efficient running of daily business operations. You'll act as a bridge between different departments, manage logistics, improve processes, and ensure seamless project execution. Essentially, you're the behind-the-scenes hero who keeps everything moving in the right direction.
What you'll do:
* Co-ordinate day-to-day client operations to ensure nothing slips through the cracks.
* Plan, organise, schedule, and track projects from start to finish.
* Manage all project tasks and actions, tracking progress and ensuring deadlines are met.
* Schedule and update project plans, ensuring all stakeholders have clear and current information.
* Manage all client documentation required for projects.
* Act as the primary interface with customers, handling queries, providing updates, and ensuring an excellent customer experience.
* Monitor and follow up on outstanding actions with customers and internal teams to maintain momentum.
* Co-ordinate meetings, prepare agendas, record minutes, and track agreed actions.
* Support reporting by gathering, collating, and presenting key project metrics and customer feedback.
* Assist with onboarding new customers to ensure a smooth and positive start to their journey.
* Proactively identify and suggest process improvements to enhance efficiency and client satisfaction.
* Ensure all work reflects our values in both internal and external interactions.
Who we're looking for:
* A motivated, enthusiastic individual with experience in a similar role.
* Organised, detail-focused, and able to manage multiple priorities.
* Strong written and verbal communication skills, with a professional and approachable manner.
* Comfortable with technology and quick to learn new systems.
* Proactive in problem-solving and confident in taking initiative.
* Able to build strong relationships with colleagues, suppliers, and customers.
* Experienced in providing general office support to a management team.
* Tech savvy or willing to learn, including confident use of Microsoft Excel.
* Great communication skills and a collaborative mindset.
What we offer:
* A role with variety, responsibility, and development opportunities.
* Support to grow your skills and career.
* A positive, inclusive, and collaborative working environment.
* Flexible working arrangements.
* The chance to make a genuine difference in a values-driven organisation.
Essential requirements:
* Proven experience in an operations, coordination, or customer service role.
* Confident using Microsoft Office, ideally with experience of MS Project or similar tools.
* Strong organisational skills with the ability to manage multiple priorities effectively.
* Excellent communication skills and a collaborative working style.
* Comfortable learning and working with new systems and processes.
* A track record of working in a customer-facing or team-based environment
How do I apply?
To apply, please send us your CV along with a short cover letter explaining your interest in the role. If you have any questions, feel free to reach out – we'd be happy to chat.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Free parking
* Private medical insurance
Ability to commute/relocate:
* Aberdeenshire: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person