Studio Manager LA - Los Angeles, United States 1034 Montana Ave POSITION: Studio Manager - Santa Monica REPORTS TO: US Regional Manager BASED AT: FACEGYM Studio HOURS: 5 Days per week (Full Time) RESPONSIBLE FOR: Leading and developing the studio team, driving exceptional customer experiences, overseeing daily operations, and supporting brand growth through events and initiatives Our Company: FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face - in our Studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA. The FaceGym team is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves Job Summary: The Studio Manager is responsible for overseeing the day-to-day operations across the studio, driving revenue and profitability, and leading and supporting a high-performing team. In this role, you will champion exceptional customer service, foster a positive and motivating work environment, and ensure consistent financial growth. This position reports to the District Manager for NY & LA. Key duties and responsibilities: Responsibilities for this role include, but are not limited to; Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve To have a strong focus on client loyalty. Assessing occupancy rates and inspiring the team to continually improve on their own occupancy and rebook goals Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI's Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently To confidently manage and overcome customer complaints and challenges in the Studio and over the phone Building and constantly updating knowledge on skincare, products and Workouts Being a positive, motivated and well-informed team player Recruit new trainers into the team and safeguard their induction program Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required Accurately completing and checking all required paperwork and reports for the store and the team Being skilful on Zenoti system, accuracy is key and ensuring your team are the same Operating efficiently point of sale systems, card machines and tills Conduct bi-annual performance reviews for all team members, developing clear action plans to support growth and accountability. Conduct investigations into employee relations matters when required, in partnership with the People team, ensuring fairness, confidentiality, and compliance with company policies. Working and supporting management cover across locations and sites to further support and drive the business Our Culture: At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it's this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment. Person Specification: The ideal candidate will: Have at least 3 years experience managing a retail location of more than 10 individuals, demonstrating strong site management skills. Have previous people management experience, with a proven ability to lead and develop a team. Be a motivational people leader who inspires high performance and engagement. Have a can-do, entrepreneurial attitude to support and drive the business forward. Demonstrate the ability to work under pressure and meet tight deadlines. Possess excellent negotiation and communication skills. Have strong numeracy skills, with the ability to analyse and interpret financial data effectively. Be skilled at motivating and leading a team to consistently achieve and exceed goals. Why Join FaceGym? At FaceGym, we're committed to supporting our team with the same high standards we bring to our clients. When you join us, you'll have access to Comprehensive medical, dental & vision insurance for individuals and families Paid time off for both full-time and part-time team members Employer-sponsored life insurance and 401K retirement plan Confidential employee assistance programs Exclusive discounts on workouts and products Clear pathways for career progression and internal promotion Access to FaceGym's Employee Discount Program