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Job Description
The Company
My client is a smart, electric vehicle (EV) charging technology company providing both hardware and software. They are growing rapidly in the green-tech energy sector, which is a hot space. They are the fastest growing and highest-rated company in the sector!
The UK market is expected to grow 30 times within the next 5 years, and they will be expanding globally soon. During this growth, you'll be selling a product that people love, need, and want, contributing to a cleaner and greener world!
Exciting Bits
* Flexible/Hybrid working with a vibrant office in the city
* Fastest growing company and product in the sector, with top customer service ratings
* Series A funded and preparing for the next stage of hypergrowth
The Role
As VP of Customer Service, you will:
* Lead a team of approximately 10 Customer Service staff in the UK, taking them to the next level
* Own the Customer Service function, which is expected to become the largest department in the business (likely doubling headcount this year)
* Implement new processes, structures, technology, and build a market-leading customer service function
* Join a true meritocracy where everyone’s voice is heard and has the opportunity to influence the business direction
What we are looking for
* Prior experience as a Head of or VP of Customer Service, with team management experience
* Experience in a high-growth, start-up or scale-up environment
* Background in technology, such as consumer electronics, hardware, or software
* An entrepreneurial, proactive attitude and desire to make a significant impact
* Passion for EV or clean energy is an advantage
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