Fitness and Wellbeing Experience Manager
Organisation Trafford Leisure
Salary £30,014.40 per annum
Location Urmston (travel to sites across Trafford as needed)
Contract type Permanent (Full time)
Closing date 27 October 2025
Interview date 5 November 2025
Overview
Trafford Leisure is on the lookout for a Fitness and Wellbeing Experience Manager to join the team.
Responsibilities
* Lead, support and motivate your fitness team to deliver excellent service and help members achieve their health and wellbeing goals.
* Boost member engagement, sales and retention by creating a welcoming, inclusive and results-driven environment.
* Work closely with colleagues across the centre to shape and deliver plans that support member wellbeing and overall centre success.
* Ensure the smooth running of daily operations, being flexible when needed to support the team and centre.
* Partner with Technogym and other suppliers to keep equipment in top condition and the fitness experience fresh and inspiring.
* Manage customer communications across phone, email and in-person, ensuring every interaction is friendly, helpful and timely.
* Coordinate class cover and support team development to keep the group exercise programme varied, inclusive and engaging.
Qualifications
* A Level 3 Fitness Instructor qualification
* Experience managing a team in a health, fitness or wellbeing setting
* Confidence in running the day-to-day operations of a gym or fitness centre
* Proven ability to plan and deliver programmes that boost revenue and enhance the customer experience
What can you expect from us?
* A progressive, structured and supportive environment in which to work
* Pension scheme
* 32 days holiday, rising incrementally to 38 days after 5 years’ service (including 8 bank holidays and 2 Trafford Leisure days)
* Company sick pay
* Health and Ride 2 Work schemes
* Complementary Fitness Membership for you saving you up to £450 a year
* Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
* 24/7 access to a GP
* Employee health scheme – including Confidential Counselling
* Employee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs
* Access to a Perks at Work scheme for discounts
* Access to Manchester Credit Union for savings and loans
Next steps / How to apply
To apply, please email your CV to supportservices@traffordleisure.co.uk and we will send you an application form to complete to adhere to our safer recruitment processes.
Closing date: Monday 27 October 2025
Interview dates: Wednesday 5th & Thursday 6th November 2025
We do not accept speculative CVs from agencies; any CVs received will be treated as a gift.
We look forward to receiving your application.
Equality, equity, diversity, and inclusion are critical to the success of Trafford Leisure and the achievement of our vision. We aspire to be a diverse, inclusive, and responsible employer. We recognise that a diverse workforce brings fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised, and underrepresented groups. In return, we promise a fair and unbiased recruitment process.
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