GLL is looking for a General Assistant to join the team at West Drayton’s Platinum Jubilee Leisure Centre is set to become a flagship GLL facility, and we’re looking for passionate, driven individuals to join us on this exciting journey. This is a unique opportunity to be part of a brand-new centre that will deliver outstanding services to the local community.
General Assistants will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!
What you’ll do:
1. Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
2. To prepare areas and equipment for events/activities as appropriate.
3. To carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor / Manager any faults or major repairs in line with company procedures.
4. Responsible for the efficient and effective control of the day to day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
5. To prepare areas and equipment for events/activities as required.
6. To ensure that all equipment is used in a manner consistent with safe working practice.
7. To ensure that equipment is fit for purpose prior to customers being allowed to make use of.
8. To ensure excellent standards of cleanliness at all times.
9. To promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.
What you need:
10. A can-do attitude
11. A real focus on customer service.
12. Passion and personality
13. Knowledge of health and safety
14. Be a great team player
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business
Additionally GLL offers employees a range of employment benefits:
15. Access to a pension scheme.
16. Health Assurance and access to Counselling services
17. Access to the tax efficient Ride to Work bicycle purchase scheme.
18. Free annual eye tests
19. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
20. The right to stand for the Society board and to vote for board members to represent you
21. Access to team building and fun events such as Treks, Concerts outings etc
22. Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet