Helpdesk Administrator – Facilities Management Location: North Lanarkshire Employment Type: Full-Time | Permanent Salary: £26,000- £29,500pa About the Company FM Search & Select Ltd are working in partnership with a leading Facilities Management provider based in North Lanarkshire, known for delivering high-quality hard FM services across the UK. With a strong reputation for service excellence and long-term client partnerships, they are now looking to add a Helpdesk Administrator to their growing support team. The Role This is a key role within the operational team, responsible for supporting the delivery of facilities services across a busy client portfolio. The Helpdesk Administrator will manage incoming requests, coordinate reactive and planned maintenance activities, and liaise with engineers, clients, and subcontractors to ensure smooth service delivery. Key Responsibilities * Logging and managing incoming maintenance and service requests via phone and email * Scheduling reactive and planned works for engineering teams and subcontractors * Updating the CAFM/helpdesk system and ensuring accurate job tracking and reporting * Issuing purchase orders and processing invoices * Liaising with clients to provide updates, confirm access, and manage expectations * Ensuring compliance with SLAs and KPI reporting for client contracts * Supporting the wider admin team with document control, compliance records, and asset management * Escalating urgent or high-risk issues to contract managers as required What We’re Looking For * Previous experience in a helpdesk or scheduling role, ideally within FM, construction, or engineering * Strong IT skills, including CAFM or helpdesk systems and Microsoft Office * Excellent organisational and multitasking ability * Strong communication and customer service skills * Ability to remain calm under pressure and prioritise workload effectively * A team player with a proactive and positive approach What’s on Offer * Competitive salary and full-time permanent role * Training and progression opportunities within a growing FM business * Friendly, supportive office environment * Free parking and modern office facilities To apply or learn more, please get in touch for a confidential discussion