Company Description
Mount Charles Group, founded in 1988 by Trevor Annon, is one of Ireland's largest indigenous support service organizations, employing over 1,750 people. Initially a catering company, Mount Charles Group has expanded to provide comprehensive services such as catering, vending, and cleaning. The company is known for its local expertise, sourcing 85% of fresh produce from Northern Ireland growers and producers. Mount Charles Group supports prestigious organizations across various sectors including business, healthcare, education, and retail. The company prides itself on understanding its clients’ needs and delivering exceptional service.
Role Description
Full‑time Lounge Manager based in Belfast International Airports Causeway Lounge.
* Oversee day‑to‑day operations of the lounge, ensuring exceptional customer service.
* Manage staff schedules, inventory and stock orders, ensuring cleanliness and safety standards.
* Develop and implement operational policies, coordinating with vendors and training new staff.
* Handle customer feedback and maintain high standards of service quality.
Qualifications
* Experience in hospitality management, including staff scheduling and inventory management.
* Strong customer service and interpersonal skills.
* Ability to develop and implement operational policies and procedures.
* Proficiency in handling vendor coordination and supply chain management.
* Excellent organizational and multitasking abilities.
* Strong leadership and team management skills.
* Ability to work independently and in a team.
* Experience in the hospitality or service industry is preferred.
* Bachelor's degree in Hospitality Management, Business Administration, or related field is beneficial.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
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