The Business Analyst (Business Transformation) will play a pivotal role in analysing, designing, and delivering change across the firm. Working closely with stakeholders across business services teams, this role ensures that initiatives are aligned with the firm's strategic goals, improve operational efficiency, and enhance client service delivery. The successful candidate will bring structure, clarity, and insight to complex challenges and support the firm through ongoing transformation – whether process improvement, technology enablement, operating model redesign, or cultural change.
Key Responsibilities
* 1. Business Analysis & Insight
o Gather, document, and validate business requirements across business services areas.
o Analyse current‑state processes, systems, and data to identify improvement opportunities.
o Map "as‑is" and design "to‑be" workflows, incorporating efficiency, automation, and user‑centric design.
o Support business case development, including ROI modelling and impact analysis.
* 2. Transformation Project Support
o Work with the business transformation team to support day‑to‑day project activities and delivery cycles, covering duties such as responding to user requests, troubleshooting issues, and maintaining data integrity in digital systems.
o Contribute to project artefacts including plans, RAID logs, testing scripts, and progress reports.
o Participate in UAT, change readiness assessments, training support, and post‑go‑live reviews.
* 3. Stakeholder Engagement
o Act as a liaison between teams across business services, notably Finance, IT, HR, Risk and Legal Support to ensure alignment and effective communication.
o Facilitate workshops, interviews, and focus groups to elicit business needs and validate solutions.
o Build strong working relationships at partner, director, and operational levels.
* 4. Data & Reporting
o Support data analysis, reporting, and insights that inform transformation decisions.
o Work with data owners to improve data quality, governance, and consistency across systems.
* 5. Continuous Improvement
o Identify and recommend improvements to processes, systems, and controls across the firm.
o Contribute to the development of improved business services structures and Target Operating Models, reflecting themes in projects such as TOM validation.
o Promote a culture of operational excellence and innovation.
Skills & Experience
Essential
* Proven experience as a Business Analyst in a professional services environment (law firm experience highly desirable).
* Strong understanding of legal operations, workflows, and law firm business services.
* Demonstrated experience supporting transformation programmes, ideally including technology implementations.
* Excellent analytical and problem‑solving skills, with the ability to translate complexity into clear documentation.
* Skilled in process mapping (e.g., BPMN), requirement gathering, and stakeholder management.
* Strong written and verbal communication skills.
Desirable
* Experience working with data visualisation or reporting tools.
* Exposure to legal project management, continuous improvement methodologies (Lean, Six Sigma), or operating model design.
* Understanding of change management principles.
Personal Attributes
* Highly organised with strong attention to detail.
* Collaborative and approachable, with the ability to work effectively across diverse teams.
* Adaptable, proactive, and comfortable working in a fast‑paced environment.
* Confident facilitating discussions and challenging the status quo in a constructive way.
* A "can‑do" mindset with a focus on delivering quality outcomes.
Reporting & Location
* Reports to: TBD.
* Location: Belfast.
Benefits
* Generous annual leave
* Health insurance
* Pension contributions
* Life assurance
* Season ticket loans
* Bike to work loans
We aim to ensure equality of opportunity and are actively working towards improving the diversity of our staff. Applications will be considered on merit and the applicant's suitability to meet the requirements of the role.
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