Job Title : Customer Service Advisor Location : Wrexham Salary : £25,600 The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking; The purpose of the role is to provide first class customer service to loyal and valued customers, through proactive calls, input of orders and answering technical queries should they arise. Working hours are Monday to Friday 8.45am-5.15pm or 9am - 5.30pm with 1 in 6 Saturdays paid at overtime. Main Responsibilities * To ensure KPI for incoming calls is reached * Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers * Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner * To answer technical questions relating to products * Communicate product/service/promotions prior to launch * Ensure that all orders are input on the same day as received * Through proactive retention calls to actively encourage non-active customers/potential customers to return * Proac...