Job Title: Swedish Speaking Complaints Specialist
Location: Kingston with onsite parking and easy access to public transport
Contract type: 12-month FTC
Working pattern: Monday to Friday, 9am to 5pm or 8am to 4pm
Salary: £28, to £31,
Our client offers the following perks:
1. Hybrid working pattern
2. Comprehensive medical insurance, pension, and life assurance
3. Bonus incentive
4. 25 days of annual leave plus bank holidays
5. Fantastic facilities, including pay-day pastries!
Are you fluent in Swedish and passionate about providing exceptional customer service? Our client, a leading company within their industry, is seeking a Swedish Speaking Complaints Specialist to join their team on a 12-month FTC. As the first point of contact for customers and consumers, you will play a crucial role in managing product complaints and adverse events.
Key Responsibilities:
6. Handle telephone and email complaints, ensuring timely and accurate logging of all interactions
7. Maintain regular communication with consumers, providing updates on the progress of their cases
8. Log all events and communications related to each case in the designated system
9. Ensure compliance with company guidelines in logging product complaints
10. Review and escalate medical query cases as necessary
11. Provide coverage for complaint management and compliance duties when required
12. Work independently and collaboratively within the team, sharing knowledge and supporting colleagues as needed
13. Build strong relationships with internal and external stakeholders
14. Demonstrate a positive and open-minded approach, supporting company strategy and embracing change
15. Take ownership of issues and exhibit quick learning and problem-solving skills
16. Keep financial considerations in mind when carrying out responsibilities
Requirements:
17. Fluency in written and spoken Swedish
18. Strong customer service experience
19. Proficient IT skills
This is an excellent opportunity to join a dynamic and innovative pharmaceutical company. If you are a self-motivated individual with a passion for customer satisfaction, we would love to hear from you. Apply today and take the first step towards a rewarding career with our client.
We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.