Sales Administrator
Position: Sales Administrator (12‑month contract with potential permanent)
Location: Thame (commutable to Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame)
Salary: £30,000 per annum
Working Hours: Monday to Friday, 9am-5pm
Responsibilities
* Serve as the initial point of contact for customer queries via phone, email, and chat, delivering superior experience.
* Provide troubleshooting and product support, including installation, usage, maintenance, delivery, warranty.
* Coordinate with transport services to ensure smooth delivery processes.
* Process orders, returns, and complaints efficiently in the e-commerce system.
* Monitor system performance and payment options to maintain a flawless online store.
* Maintain reports of performance metrics such as NPS, CSAT, and other customer KPIs to drive improvement initiatives.
* Identify and implement process improvements to optimize service delivery and data maintenance.
* Engage with community via social media, responding to comments and messages.
Qualifications
* Fluency in English for communication in a global environment.
* Previous experience in a customer support role.
* Strong passion for delivering exceptional customer service and exceeding expectations.
* Excellent communication and teamwork skills.
* Self‑organisation and time‑management abilities to stay ahead of goals.
* Commitment to continuous learning, self‑improvement, and process optimisation.
* Solid IT skills and adaptability to new systems and tools.
Equal Opportunities
Planet Recruitment is an Equal Opportunities Employer.
#J-18808-Ljbffr