Job Title: Service Desk Team Leader
Location: Bristol, South Gloucestershire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF68028
Lead the Future of Secure IT Support
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Team Leader at our Babcock Technology Centre site, near Bristol, South Gloucestershire.
The Role
As a Service Desk Team Leader, you’ll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators. Your leadership will ensure we deliver exceptional customer service and meet critical service level agreements across our secure networks. This is a role where your technical expertise and people skills will make a real difference, not just to our business, but to national security.
Key Responsibilities
* Leading and motivating your team to meet performance targets and deliver outstanding customer service
* Managing red network support operations, including hands‑on technical support when needed
* Reporting on team performance using daily, weekly, and monthly metrics
* Conducting regular performance reviews and ensuring team members receive the training they need to excel
* Supporting analysts during peak call volumes or when additional expertise is required
This role is full time (37.5 hours per week) and provides hybrid working arrangements with three days in the office and two days working from home.
Essential Experience
* Proven leadership experience in a technical service desk environment
* Hands‑on management of service desk teams with high call volumes
* ITILv3 Foundation certification
* Strong technical knowledge of Windows 7 & 10, Active Directory, Exchange, Remote Desktop, and Server Infrastructure
* Experience in incident management and direct customer interaction
Qualifications
* ITILv3 Foundation certification
* Additional technical certifications are advantageous
Security Clearance
The successful candidate must be a sole UK national capable of achieving and maintaining Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance. Many roles within our company are subject to national security clearance and Trade Control restrictions, which may affect eligibility based on birthplace, nationality, citizenship, and residency. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
Benefits
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Professional fee paymentReservists in the armed forces receive 10‑day special paid leave
* Holiday trading – ability to buy additional leave or sell up to one working week of annual leave (annual window available)
* ‘Be Kind Day’ allows one working day of paid leave annually to volunteer with chosen organisation or registered charity
* Excellent development opportunities and wellbeing support through employee assistance programme
We are a disability confident employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We welcome discussions about flexible working alternatives at interview.
Closing date: 14/05/2026
#J-18808-Ljbffr