Join Our Team as a Technical Services Specialist! Work Location: Dover, DE, On-site Travel Requirements: Up to 20% FLSA Status: Exempt Department: Product Management & Technical Services Reports To: VP, Product Management & Technical Services Who We Are Looking For We are seeking a highly experienced and customer-focused Technical Services Specialist to provide technical support operations and serve as a key resource for installation guidance, training, troubleshooting, and continuous product and process improvement. This role partners closely with Sales, Product Management, and R&D to ensure successful installations and strengthen product performance across commercial and residential applications. Why You Should Apply As our Technical Services Specialist you will have the opportunity to make a significant and visible impact by: Leading technical support and resolving complex installation challenges Supporting customers and field teams with expert guidance and warranty support Driving product and process improvement through field feedback and collaboration Developing technical resources that support best-practice installation outcomes Strengthening relationships across key industry stakeholders and associations Who We Are Uzin Utz North America, Inc. is a leader in flooring installation systems and a North American subsidiary of Uzin Utz SE, based in Ulm, Germany. Since 1911, Uzin Utz SE has been a global innovator in product systems for flooring installation and maintenance. We are committed to fostering a culture of safety, sustainability, and operational excellence across all levels of our organization. In the United States and Canada, Uzin Utz North America offers its products under the renowned UZIN, WOLFF, and PALLMANN brand names, delivering industry-leading solutions for flooring professionals. Position Overview The Technical Services Specialist leads technical support operations and serves as a trusted expert for installation guidance, troubleshooting, warranty evaluations, and field training. The role works cross-functionally to identify root causes, recommend corrective actions, and provide real-world insights that support product development and continuous improvement. Key Responsibilities Support the Sales team with product recommendations and written warranties Provide technical troubleshooting, complaint/claim evaluations, and root-cause analysis Support warranty investigations and create clear, factual technical reports Gather field insights and share recommendations with Product Management and R&D Develop and maintain technical documents (data sheets, installation guides, etc.) Maintain working knowledge of industry standards (ASTM, ANSI, flooring best practices) Qualifications/Experience/Competencies Required: Bachelor’s degree in Construction Management, Civil Engineering, Building Science, Technical Trades, or related field (or equivalent experience) 10 years of hands-on flooring installation experience, including strong commercial installation background Strong knowledge of substrate preparation, moisture mitigation, adhesives, leveling compounds, and environmental installation conditions Proven leadership experience and ability to communicate effectively with diverse audiences Strong documentation, reporting, and customer escalation management skills Proficiency with standard office software; CRM experience preferred Benefits Competitive salary and comprehensive benefits program Medical/Dental/Vision Insurance– with generous employer cost share Employer Paid Life, Short-term and Long-term Disability Insurance Accident, Hospital Indemnity, Supplemental Life Insurance Options 401(k) Plan with Employer Match and 100% vesting 3 Weeks of Paid Time Off (PTO) Annually 11 Paid holidays for 2026 Uzin Utz North America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Due to the high volume of applications, only those qualified for the position will be contacted Notice to recruitment agencies: UUNA does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any UUNA employee, location, or website. UUNA is not responsible for any fees related to unsolicited CVs/Resumes.