Peripatetic Service/ Operational Support Manager
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About the Company
Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.
Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group. We are winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, and are ranked among the top 20 large UK care home groups for our exceptional care. Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients. We are the UK’s only large care home provider to achieve B Corp certification, and in 2024 and 2025 were named Health Investor’s Residential Elderly Large Care Provider of the Year. For eight consecutive years we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk. We are also proud to be a Real Living Wage employer. Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About The Role
We offer a rewarding leadership opportunity in a kind and empathic environment. If you are passionate about delivering exceptional care and have a strong background in specialist services for adults with learning disabilities and complex needs, this role could be your next meaningful step. At Kingsley Healthcare, we embrace what makes our residents unique and ensure they live lives filled with dignity, purpose, and joy.
As a Peripatetic Service / Operational Support Manager, you will play a pivotal role in maintaining and enhancing the quality of care across our Specialist Services. You’ll work closely with our operations team and care home managers to promote excellence, ensure regulatory compliance, and support continuous improvement across our residential and nursing services.
Note: This role is initially to cover maternity leave, with potential for further opportunities. This job description is intended to convey information essential to understanding the scope of the Peripatetic Service / Operational Support Manager role. It is not intended to be an exhaustive list of qualifications, responsibilities, and skills required for the position.
Reports to: Director / Group Operations Manager
Key duties and responsibilities
* Leading quality assurance initiatives across our Specialist Services
* Conducting audits, inspections, and assessments to ensure compliance with CQC and company standards
* Supporting care home managers with operational guidance and service development
* Delivering training and development programs to promote best practice and continuous learning
* Championing service user satisfaction through person-centred care and family engagement
* Monitoring and responding to incidents, complaints, and regulatory feedback
* Collaborating on policy development and ethical practice with the wider operations team
Skills and attributes
* Proven experience in a similar healthcare or care home management role
* Excellent knowledge of learning disabilities and associated complex needs
* Strong understanding of CQC regulatory requirements
* Exceptional leadership, communication, and problem-solving skills
* A commitment to person-centred care and service excellence
* The ability to manage multiple priorities and drive continuous improvement
What will you gain
You’ll be part of a nationally renowned care provider that values its people and invests in their growth. We’re proud to be a Real Living Wage employer and offer a supportive, collaborative environment where your expertise will make a real impact. You’ll have the opportunity to shape services, mentor teams, and contribute to the future of specialist care at Kingsley.
* East Anglia
* Pay: £45,000 - £50,000 per year (depending on experience)
* Type: Permanent
* Shift: Salaried
* Monthly Car Allowance
Benefits
* Comprehensive induction and training programme
* Opportunities for career development and progression
* Employee Assistance Programme
* Blue Light Card Scheme. We’ll reimburse the enrolment fee of this scheme offering discounts on holidays, days out and 15,000+ national brands
* We’ll pay for your full DBS disclosure
* Monthly Car Allowance
Your right to work in the UK: In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Hospitals and Health Care
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