Job Title: Level 2 Support Engineer – Networking & Infrastructure Generalist
Salary: £30,000- £37,000
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
* Provide Level 2 technical support across networking, infrastructure, and cloud services.
* Troubleshoot complex networking issues, including VLANs, routing, and switching.
* Configure and maintain VLANs, ACLs, and firewall policies.
* Diagnose Spanning Tree issues and network performance problems.
* Support and maintain firewall, switching, and wireless infrastructure.
* Perform firmware and software upgrades on networking equipment.
* Manage and maintain virtualisation environments (VM lifecycle management).
* Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
* Assist with Azure infrastructure and understanding of cloud resource fundamentals.
* Support SAN storage environments and understand storage architecture basics.
* Perform remote troubleshooting of technical incidents and service requests.
* Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
* Maintain and update technical documentation and knowledge base articles.
* Assist with backup technologies and data protection processes.
Required Skills & Experience
* Strong troubleshooting and analytical problem-solving skills
* Experience supporting:
* VLAN configuration and management
* Static routing on switches and firewalls
* ACL creation and modification
* Inbound and outbound firewall policies
* Spanning Tree troubleshooting
Firewall Experience
Experience supporting at least one of the following vendors:
* Check Point
* Cisco Meraki
* Juniper
Switching Experience
Experience supporting:
* HPE / Aruba
* Cisco Meraki
Wireless Networking
Experience supporting wireless environments including:
* HPE Aruba
* Cisco Meraki
* Cisco
Virtualisation
Experience supporting virtual environments including:
Hyper-V
* VM lifecycle management (create/delete/snapshots/maintenance)
* Virtual switch management
VMware
* VM lifecycle management
* Virtual switch management