Implementation & Support Manager Full-time | Office-Based in Gateshead
£36,000 + Perks, Pension & Up to 37 Days Holiday (inc. Bank Holidays)
Who We Are
At LexiaUK, we are passionate about transforming literacy education. For over 30 years, we've partnered with schools across the UK and Ireland to deliver evidence-based, personalised literacy solutions that help every learner thrive. Our mission—Literacy for All—guides our work as we combine cutting-edge technology, expert teaching tools, and dedicated support to empower educators and unlock student potential. Join us in making a meaningful difference in the lives of learners and shaping a more literate future.
About the Role
We're looking for a professional and proactive Implementation & Support manager to join our team at LexiaUK. In this role, you'll lead a group of dedicated training and support advisors—supporting them day-to-day while also delivering regular training and support sessions yourself.
This is a dynamic and evolving role, so we're especially keen to hear from people who enjoy developing both people and processes and supporting customers in their implementation journey. If you're someone who's highly organised, great with admin, and loves improving how things work, you'll fit right in.
You'll help shape and refine our team's operational processes while making sure we stay aligned with our tried-and-tested approach. Working with schools, you will ensure the delivery of occasional early morning (breakfast) or evening (twilight) sessions. With a creative streak you'll design and deliver bespoke training and support sessions to customers and internal colleagues.
What You'll Be Doing
· Coach and support team members—both informally and through structured sessions.
· Hold regular 1:1s and team meetings.
· Manage and allocate workloads.
· Create and present performance reports.
· Collaborate with our Renewals Team to support customer retention.
· Helping onboard new team members and deliver parts of our company-wide induction programme.
· Provide cover for team absences when needed.
About You
· Degree educated or equivalent.
· Excellent interpersonal skills and a strong team player.
· Strong Microsoft Office skills, including Excel.
· Assertive, consistently leading by example.
· Flexible to the needs of the business.
· Highly organised and process driven.
· 5 years of recent team leadership and/or supervision experience.
· Willing to travel when required, including very occasional overnight stays.
· No issue passing a DBS check.
What We Offer
· A mission-driven company with real impact on literacy outcomes.
· Competitive salary and benefits.
· A collaborative, passionate team environment.
· Full training will be provided for the successful candidate including the science of reading and product training for non-literacy specialists.
The Interview Process
* Initial Stage – Teams Interview (Suitability for the role)
* Product Demonstration
* Stage 2 – Teams Interview (In depth look at CV with our COO)
* Final Stage – In person (Aptitude Test & Q&A)
Ready to Make a Difference?
If this sounds like your kind of role, we'd love to hear from you. Please apply with your CV and a tailored cover letter telling us why you'd be a great fit for LexiaUK.
· Monday to Friday, 8-hour shifts
· No weekend work
· Office-based in Gateshead (please ensure you can reliably commute or relocate)
· Holidays must be taken outside of school term time
· Enhanced DBS check required (we'll cover this)
Job Types: Full-time, Permanent
Pay: £36,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Health & wellbeing programme
* Private dental insurance
* Private medical insurance
* Sick pay
* Store discount
* Work from home
Application question(s):
* Holidays are to be taken in school holiday's, is this ok?
Education:
* Bachelor's (required)
Experience:
* Management: 5 years (required)
Language:
* English (required)
Work Location: In person