Welfare & Administration Manager (Fixed Term Residential Summer Contract)
1. Contract
Company Description
Alpadia Language Schools develops language skills through summer courses in English, French and German for juniors across Europe. Alpadia enjoys a premium reputation being part of the Kaplan International Languages group. All our schools are in exclusive locations and provide a fantastic setting to thrive.
Established in and ever-growing, Alpadia’s mission is to encourage language development through immersion, broaden students’ horizons and inspire their futures. By joining Alpadia for Summer, you will be a part of our growing, diverse, and vibrant team welcoming international students from around the world.
We also aim to provide a developing and enriching experience for our employees and to help you develop personally and professionally.
Job Description
Join ALPADIA’s team to make summer an unbelievable experience! We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves.
Your role:
• Prioritize the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager
• Act as Designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses
• Manage and assist with the student presence-check registers of attendance
• Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns
• Manage the communication of transfer plans with students and Group Leaders in order to ensure they have a stress-free departure
• Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia’s programme in a spirit of respect towards other students and staff
• Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately
• Lead and assist with the training and induction of staff members
• Create, edit and distribute the Welfare Officer rota
• Line manage the Welfare Team (Welfare Officers & Night Supervisors), being their main point of initial contact
• Read the overnight Night Supervisor and distribute any useful information to other members of staff
• Ensure the administration, in terms of check in, and pocket money etc, is well organized and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager
• Manage the allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders
• Manage the collection and distribution of student pocket money
• Additional administrative tasks and activities as given by the Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc
• Manage students’ behavior at all times, with a judicious awareness of the need to sanction or encourage as appropriate
• Ensure rules in the residence are followed at all times and the accommodation is kept tidy
• Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate
• Assist in the check-in/check-out procedure
• Cover for the Camp Manager on their day off
• Take a leading role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings
• Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required
Qualifications
Your profile:
Essential:
2. A high degree of IT competency - Outlook & MS Office (specifically Excel)
3. Excellent communication skills
4. Excellent team working skills
5. Ability to work under pressure
6. The ability to lead, manage and motivate a team
7. Being flexible and adaptable to change
8. High level of integrity
9. Communicate effectively, both verbally and in writing, to students and admissions team
10. Relate well to children and gain their trust and respect
11. Capable or willing to train in the use of platforms for recording student information and safeguarding concerns
12. Understanding of the need to support students’ wellbeing
13. Understanding of the need to support and work with the admissions team
14. Experience in the same or similar role
15. Proven leadership skills
Desirable:
16. Experience working in a summer school or similar environment
17. Relevant professional qualification or other accreditation
18. Understanding of principals of child development and learning processes
19. Ability to self-evaluate learning needs and actively seek learning/development opportunities
20. Additional language proficiency
21. Safeguarding and Welfare experience with under 18s
22. Understanding of safeguarding practices and legislation
Additional Information
We offer you:
23. A competitive salary
24. An unforgettable experience in a dynamic atmosphere
25. An international working environment
26. An opportunity to grow and learn new skills
27. Attractive bonus options for returners and the possibility of career progression