# Field Service Engineer## Job Introduction**Covering the South Wales region (Newport, Cardiff and surrounding area), ideal candidates will live in and around this area.****Key Responsibilities** * As a Field Service Engineer, you will play a pivotal role in our team, ensuring the maintenance and repair of our machines are completed to our high standards.* You will also serve as the frontline representative for our customers, ensuring exceptional service and fostering lasting customer connections.* Carry out essential maintenance and servicing to our hire machinery on-site with customers* Offer breakdown resolutions and an effective repair service* Troubleshoot and resolve any technical/mechanical issue during site visits* Collaborating with the wider operations teams to identify opportunities for improvements to our service* Maintaining accurate documentation of all repairs, services, and customer interactions**What We’re Looking For*** Experience of repairing and servicing plant equipment including Telehandlers – Essential* A recognised mechanical qualification in mechanical plant or agricultural engineering – Desirable* A practical problem solver, using initiative where necessary* A competent communicator with excellent customer service skills* Willingness to travel to customer sites as and when required* Well organised with experience of managing time effectively* A valid driving licence**What We Can Offer You*** Competitive salary* Salary sacrifice pension* 25 days holiday FTE, plus bank holidays* Additional holiday purchase scheme* Training where necessary* Free Tool Hire* Life Assurance cover 3x salary* Share save scheme* Eye care vouchers* Recommend a friend scheme* Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required* Cycle to work scheme* Long service recognition* My Vp discounts – a variety of discounts and rewards on thousands of well-known brands* Discounts on HP products* EE mobile contract discount offers* Gym discounts* Health Shield (discounted premiums on health care cash plan)* Regit Assist 24/7 accident helpline – free joiningUK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.### Field Service Engineer* **Salary** Competitive* **Frequency** Annual* **Job Reference** vpplc/TP/362/1434* **Contract Type** Permanent (Full-Time)* **Working Hours** 40* **Closing Date** 20 November, 2025* **Job Category** Field Based* **Business Unit** UK Forks* **Location** South Wales - Newport, Cardiff and Surrounding Area, United Kingdom* **Posted on** 21 October, 2025
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