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Senior complaints officer

Enfield
Corus Consultancy
Complaints officer
Posted: 7h ago
Offer description

Purpose To manage complex corporate (non-statutory) and statutory complaints. You'll review and draft final-stage responses, assure quality, and drive learning and improvements across services. Key duties * Coordinate end-to-end complaint handling and support Ombudsman cases * Draft/sign off final responses; ensure compliance with policy and timescales * Analyse performance data and report to managers/DMTs * Liaise with senior officers on sensitive/high-risk cases * Provide guidance to services on good practice About you * Strong track record handling complaints in local government or similar * Excellent written/verbal communication and stakeholder management * Solid grasp of relevant legislation, policies and procedures * Highly organised; able to manage competing deadlines * (Desirable) Experience supporting/supervising junior staff If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to Fri)...

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