Client relationship manager

Key Responsibilities Create high level client relationships with all levels of management across all business areas. Manage the strategic relationship with all partners, including technology providers, internal departments and vendors Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions. Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams. Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing a team through effective coaching, people management and leadership Detailed knowledge of the r...