You will be part of EMEA wide team of 24 and growing! Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity As a Service Desk Coordinator, you will provide a personal and genuine service to clients and customers, ensuring all duties are carried out to the highest standards. Act as a building point of contact, providing a friendly, helpful and customer focused service to all clients in all tasks which are undertaken. To create a good rapport with BNY staff and partners to ensure the optimum service provision.
The Service Desk Coordinator will be responsible for taking and routing calls for the main BNY switchboards, switchboard & meeting rooms reports and support with share email inboxes enquiries, Facilities Helpdesk.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis)
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
To provide a warm, courteous and prompt service to all internal/ external clients.
To handle incoming enquiries for any of the Call Services.
To fully support and assist with reports and statistics regarding switchboard, room bookings and events.
To support and maintain the SW database up to date by coordinating with other offices globally.
Be engaging and able to create immediate rapport with key stakeholders (e.g., Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
Demonstrate confidence when dealing with complaints/issues.
Ideally have previous customer service experience in a similar setting.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.