Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
Crowne Plaza Newcastle is a vibrant, city-centre hotel where exceptional guest experiences are at the heart of everything we do. As part of the IHG family, were committed to delivering outstanding service 24/7. Were now looking for a passionate and proactive
Assistant Night Manager
to support the Night Manager in leading the overnight operation, ensuring our guests feel safe, satisfied, and well cared for.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide
Staff rates and up to 50% discount on food & beverage and spa
Wagestream
Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
24/7 access to our employee assistance programme
Competitive salary and benefits package
Uncapped incentives to reward you for your contributions
Staff meals on duty available
Access to hotel gym facilities
Free staff parking
Ongoing training and development opportunities within a global brand
A day in the life of
As an
Assistant Night Manager, you will play a pivotal role in maintaining the smooth and secure running of the hotel during night shifts. Responsibilities include:
Building Safety & Security
Act as a key point of contact for all overnight health, safety, and security matters
Conduct regular security and fire safety checks, ensuring compliance with hotel procedures
Respond promptly to alarms, emergencies, and incidents, following escalation protocols where required
Ensure access to all areas is controlled and secure, safeguarding guests, colleagues, and assets
Guest Satisfaction
Be a visible and approachable point of contact for guests during the night
Handle any guest queries, complaints, or requests professionally and efficiently
Ensure all public areas remain presentable and safe, enhancing the overall guest experience
Coordinate with departments to prepare meeting rooms and facilities for the following day
Cleanliness & Standards
Oversee the night cleaning team to ensure public areas and meeting spaces are cleaned and reset to brand standards
Carry out regular inspections to ensure all areas of the hotel are well-maintained and guest-ready
Report any maintenance issues or health and safety hazards promptly to the relevant teams
Team Engagement & Leadership
Support the Night Manager in supervising, motivating, and developing the night team
Lead by example in delivering exceptional service and maintaining IHG brand standards
Foster a positive, inclusive, and collaborative working environment
Ensure all team members are fully briefed and aligned on priorities for the shift
What do we need from you?
Previous experience in hotel front office or supervisory/night management preferred
Strong understanding of health, safety, and building security procedures
Knowledge of Opera PMS system preferred.
Excellent guest service and problem-solving skills
Ability to lead and inspire a team, even under pressure
Confident decision-maker with strong organisational skills
Flexibility to work night shifts, weekends, and bank holidays
**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow
So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.
What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.
TPBN1_UKCT