The Duty Manager is responsible for the smooth day‑to‑day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business. This is a hands‑on role suited to someone confident managing busy services and acting as the senior point of contact on duty. Key Responsibilities Operations & Service Take responsibility for the operation of The Hope & Anchor during allocated shifts Deliver consistently high standards of customer service Oversee food and drink service to ensure quality, speed, and consistency Handle customer feedback and complaints professionally and efficiently Open and close the premises in line with company procedures Team Leadership Lead, motivate, and supervise team members on shift Allocate duties, manage breaks, and ensure effective shift coverage Support training, onboarding, and development of staff Ensure adherence to company policies and service standards Health, Safety & Compliance Ensure compliance with health & safety, food hygiene, and licensing regulations Enforce Challenge 25 and responsible alcohol service Complete required checks, logs, and incident reports Act as the responsible manager on duty during incidents or emergencies Stock & Cash Control Oversee cash handling, tills, and end‑of‑shift procedures Monitor stock levels and report shortages or issues Support stock deliveries and stock rotation where required Standards & Presentation Maintain high standards of cleanliness and presentation throughout the venue Ensure The Hope & Anchor presents a welcoming, professional environment at all times Skills & Experience Essential Previous supervisory or management experience in hospitality Strong leadership and communication skills Excellent customer service focus Ability to work in a fast‑paced environment Flexibility to work evenings, weekends, and bank holidays Desirable Personal Licence holder (or willingness to obtain) Knowledge of food safety and health & safety standards