Job Role: Visiting Development Manager (24427)
Location: Kendal, Cumbria
Salary: £10,791 per annum, plus benefits
Hours: Monday, Wednesday, Friday 9am - 2pm (16 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and Property Managers Association Scotland (PMAS). It holds a Five Star Rating from the British Safety Council, is an accredited Safe Agent, and belongs to The Property Ombudsman.
Main Responsibilities
* Maintain a high profile around the development/office and ensure residents are checked within our requirements.
* Carry out daily checks to ensure the building is safe and secure, maintain records in line with internal procedures, and ensure all data is protected and kept secure at all times. Keep all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
* Encourage and support the formation of a Residents Association and work with them to enhance the customer experience for residents. Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
* Build and maintain links with residents’ family members, local authorities, doctors, social workers, health authorities, etc., as required and appropriate.
* In the event of an emergency, call the appropriate response team or authorities.
* Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome, and help them settle in; where possible, be present to welcome them.
* Work across your local peer team of Development Managers for advice and day-to-day support, and travel to team/company meetings on a monthly or annual basis.
About you
* Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
* Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety: an understanding of the importance of health & safety, with experience of dealing with challenging or emergency situations.
* IT: able to operate Microsoft Office applications and confident in learning new systems.
* Administration: organized, methodical, and experienced in keeping accurate records.
* Personal: outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, proactive, team-oriented, and innovative.
The Benefits
We provide the latest technology, training, and support to help you succeed. Our benefits include competitive salaries, private medical insurance, pension contributions, life assurance, and exclusive discounts, including discounted gym memberships.
Diversity
We are committed to promoting diversity at FirstPort and recruit on merit. We will make any necessary adjustments to support you during recruitment and onboarding.
Ready to Apply?
Click the apply button to start your application. You will be asked to upload your CV and answer a few questions.
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