Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site. You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management. You’ll be working with the client as part of ring fenced team and managing various expectations at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas. You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities. When you join us you will receive: Salary: £31,000 per annum Up to 4% bonus scheme, subject to achievement of targets. Group personal pension scheme of matched contributions between 5% and 6%. 25 Days Annual Leave Bank Holidays. Life Assurance Access to state-of-the-art training academy Funded Training Sponsorship Scheme Refer a Friend reward scheme Cycle to Work Scheme Health Cash Plan Up to 10% off B&Q/ Trade Point 20% off Nuffield Fitness and Wellbeing Centres Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.