Job Description
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?? Reviews & Complaints Officer
?? Windsor & Maidenhead (Hybrid)?? Contract Opportunity
The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints.
This is a specialist role requiring strong legislative knowledge and high-level written ability.
Key Responsibilities:
* Conducting Section 202 statutory reviews
* Reviewing S184 decisions
* Managing Stage 2 complaints investigations
* Drafting legally robust review decisions
* Liaising with Legal Services where required
* Ensuring compliance with Ombudsman standards
Requirements:
* Strong working knowledge of Housing Act 1996 (Part 6 & 7)
* Experience xsngvjr conducting statutory housing reviews
* Experience handling complex housing complaints
* Exceptional report writing skills
* Local Authority experience essential
?? Rate: Competitive and flexible subject to candidate experience.