Overview
The Operational Office estate team provides exceptional customer service to our professional clients, KCC staff and members of the public that attend our estate. We are committed to providing a high standard of office facilities and environment to our staff, helping them have the right tools and space to carry out their service for the Council. This is a customer-facing position with a focus on front line reception and service delivery.
Responsibilities
1. Provide the first point of contact for the office, including professional clients, KCC staff and members of the public, ensuring staff are advised of visitors and welcomed in a timely manner to create a positive impression of the organisation.
2. Provide a professionally presented front-of-house service by maintaining a clean and organized reception, meeting rooms and office floors within the office building.
3. Monitor stock levels of tea, coffee and milk supplies within the designated office areas, ensuring they are stocked and replenished.
4. Ensure office equipment is in working condition and replaced in a timely manner, through proactive inspection or user notification.
5. Provide basic assistance with video conference issues and escalate complex issues to IT as needed.
6. Issue visitor badges, enforce security procedures, act as the nominated fire evacuation roll call representative, and provide assistance/escalation for emergencies or security incidents.
7. Schedule and manage appointments for conference/meeting rooms, whether by phone or online systems; coordinate schedules, update calendars, and notify relevant staff of upcoming appointments or changes.
8. Conduct basic administrative tasks as required, such as data entry, filing documents, photocopying, maintaining records or databases and producing office-related signage; support day-to-day operational activity of the office.
9. Deliver a customer-centric approach with professional and empathetic behaviour; provide excellent service with the customer at the heart of every aspect of the work.
10. Foster an environment that supports innovation with opportunities to plan new interventions and explore new ways of working to drive improvement.
Additional information
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Work that works for you and us - let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Benefits
* Full induction
* Training and development opportunities
* Annual leave allowance of 28 days (plus bank holidays and an extra day off at Christmas)
* Excellent local government pension scheme
* Opportunities to develop in your career
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