Salary: £28,000 - 28,000 per year Requirements: Experience in a technical support or service desk role Strong Microsoft 365 knowledge Experience using ticket management systems Hardware and software troubleshooting skills Excellent communication and customer service skills Nice to have: macOS support experience Microsoft Intune exposure ITIL Foundation or Microsoft certifications Responsibilities: Providing 2nd line support via phone, email, and face to face Troubleshooting hardware, software, and Microsoft 365 issues Escalating and triaging complex incidents across technology teams Supporting IT projects and system improvements Maintaining knowledge base documentation Working to SLA targets within an ITIL-based support environment Technologies: Hardware Support ITIL macOS Microsoft 365 Microsoft Intune Office 365 More: We are looking for an IT Support Specialist to join our growing technology team, supporting over 1,500 users across the UK. This is a hands-on role where you will provide 2nd line support and resolve complex technical issues while collaborating closely with our infrastructure and product teams. We offer competitive benefits and a welcoming team environment. last updated 10 week of 2026