Do you have experience in fundraising, customer service, call centre work, or another supporter-facing role? Do you want to join a charity that is passionate about delivering a gold standard supporter experience?
We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care.
Location & Compensation
* Location: Taunton
* Salary: £14,538.87 per annum (equivalent to a full-time salary of £26,896.90)
* Working pattern: 20 hours per week – can be worked over 4 or 5 days with flexible start and finish times where possible
* Contract: 3 months fixed term
* Hybrid Working: Primarily in the office with flexibility to work from home
Why Join St Margaret’s Hospice?
* Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
* Supporter‑led organisation: Help keep supporters at the heart of everything we do and deliver excellent customer service.
* Autonomy: Empowered to carry out your duties and support key projects related to the Lottery.
* Supportive Team Culture: Work in a team that ensures our supporters receive the best possible care.
What can you expect to be doing?
* Being the first point of contact for Weekly Prize Draw supporters by phone, email and post
* Responding to enquiries with empathy and efficiency, building trust and encouraging continued support for the hospice
* Using judgement to resolve issues promptly, escalating to a manager where needed
* Updating supporter records accurately on our lottery database (including changes of address or cancellations)
* Processing cancellation requests and updates on payment systems
* Monitoring inboxes and ensuring any emails are dealt with within 48 hours
What will I be good at?
* Delivering high quality customer care within a busy, rapidly changing environment; previous call‑centre experience is an advantage
* Tailoring communications to different types of supporters
* Using a database and processing payments, with comfort in amending records where appropriate
* Enjoying teamwork that keeps the supporter at the heart of everything we do
* Having a creative and imaginative approach to ideas and opportunities
You don’t need to come from a charity background – if you have good communication skills, enjoy working with people, and are happy learning new systems, we’ll provide training and support to help you succeed.
What can we offer you?
You’ll be part of a welcoming, community‑minded charity that provides excellent specialist palliative care for patients and support to their families.
Benefits
* 33 days’ holiday including bank holidays (pro‑rata), rising with service
* Pension scheme (NHS* or non‑NHS options available)
* Employee Assistance Programme for you and your family
* Blue Light Card – discounts on retailers and restaurants saving up to 35%
* Enhanced maternity leave*
* Excellent learning and development opportunities
* Free on‑site parking in Yeovil and Taunton
* Volunteering and fundraising opportunities
* Eligibility criteria applies
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