Role Overview:
We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness through training and documentation.
Key Responsibilities:
* Provide L1.5 / L2/L3 support for MES and shop floor applications such as:
* SIMATIC IT
* MES AOS
* ANDON systems
* SGM Portal
* Others as required
* Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution.
* Develop and maintain comprehensive technical documentation, including:
* Knowledge base articles
* Incident reports/Incident Management
* Knowledge transfer materials
* Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems.
* Conduct training sessions for end-users on new releases and system updates.
* Support pre-MIP feature testing and validation in test environments.
* Ensure adherence to ITIL standards and best practices in incident and change management.
Qualifications:
* Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment.
* Solid hands-on experience with Manufacturing Execution Systems (MES) like SIMATIC IT.
* Proficient in documenting technical processes and training end-users.
* Strong problem-solving and analytical skills.
* Excellent communication skills; ability to work closely with shop floor staff and IT teams.
* Ability to work in a fast-paced environment and manage multiple priorities.
Languages:
* English (required)
* French or Spanish (optional, but beneficial)
About us:
At Scalian, we are a leading multinational engineering consultancy company with 4,500 specialists with over 30 years of experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management).
Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations.