Job Description
Our client is a market leader and supply chain innovator, providing reliable “last mile” delivery of critical replacement parts to the global field service industry.
Aims of Position
To provide the highest standard of service support within Implementation, ensuring smooth and high-quality completion of new customer implementations and any changes for existing customers.
Specific Responsibilities
1. Process new customers / engineers onto the ByBox system
2. Produce and issue starter packs to customer specifications
3. Ensure customer labels are processed, including bulk, auto-replenish, and day-to-day cases
4. Provide support to internal projects, ensuring deadlines are met
5. Manage lock and key stock, maintaining adequate stock levels
6. Manage Global App Locker and lock inventory
7. Complete lock recycling to optimize returned / unused locks
8. Maintain effective relationships with other departments
9. Maintain professional communication with external customers and suppliers
10. Manage BAU workload, cases, and emails
11. Undertake other tasks as reasonably directed
12. Assist with training new starters
13. Attend and contribute to team meetings
14. Follow all Health & Safety procedures
Skills and Experience Required
* Good verbal and written communication skills
* Ability to work independently and as part of a team
* Willingness to learn and develop new skills
* Attention to detail
* Excellent customer focus
* Proactive support to colleagues and customers
Qualifications and Experience
Essential Skills
* Experience in an administrative role
* Experience in a process-driven environment
* Knowledge of and ability to work to Service Level Agreements
* Proficiency in Word, Excel, and Microsoft Office
Desirable Skills
* Ability to demonstrate initiative and suggest improvements
* Personal qualities: commitment, enthusiasm, passion
* Ability to work under pressure and multitask
* Ownership and customer-focused attitude
* Flexible and team-oriented
Hours are Monday to Friday, 9 am - 5 pm (37.5 hours per week). The position offers a starting salary of £13.28 per hour. This is a temporary-to-permanent vacancy for suitable candidates.
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