ABOUT is the leading UK-based online only retailer specialising in high-quality heating appliances and accessories for residential homes. Based 1 mile from Maghaberry village, gr8fires has supplied wood-burning stoves, media wall electric fires and related products for almost three decades. Immediate start available: 2 positions Live Local, Work Local? Job Overview We are looking for a friendly and reliable Customer Service Representative to join our friendly local online customer service, a leading UK e-commerce retailer of stoves, electric fires, and related products. You will support customers across multiple channels, delivering excellent service and helping maintain our strong reputation. Key Responsibilities Handle customer enquiries via phone, email, and chat Provide product information, resolve issues, and manage complaints Accurately log customer interactions Upsell products where appropriate Work closely with the team to ensure customer satisfaction Requirements Previous customer service experience preferred not essential Strong communication, organisation, and time-management skills Excellent phone manner and attention to detail Positive, proactive approach to problem-solving Additional Information Full-time, in-office role Full training provided 95 with early finish Fridays at 3.45 1a Hallstown Road, Maghaberry Annual Salary - £22,295 Starting- negotiable depending on experience Holidays- 30 days holidays Increased Holidays with time of service Staff bonus scheme Free Parking Full time postions 35 hours per week, 9-5, early finish every Friday 3.45pm Guaranteed July week off and Christmas week off