Salary: £75,000 - 75,000 per year Requirements: Strong foundation in UX design, with clear progression into service design Experience designing end-to-end services beyond individual screens or features Confidence working across multiple touchpoints, channels, and operational processes Strong journey mapping and service blueprinting experience Ability to connect research insights to strategic service decisions Excellent stakeholder management skills, including experience working with senior leaders Resilience and adaptability in complex, fast-moving environments Collaborative mindset and genuine passion for improving customer experiences Responsibilities: Lead end-to-end service design activity across complex customer journeys Map current and future state services, identifying pain points, dependencies, and opportunities Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints Champion human-centred design, constructively challenging business or technical limitations where needed Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams Support the evolution of service design capability and ways of working across the organisation Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders Technologies: Support UX UI Design More: We are seeking an experienced Service Designer who has evolved from a UX background into service design. Our aim is to shape holistic services across journeys, systems, people, and touchpoints to ensure experiences work seamlessly across digital and physical channels. We are passionate about human-centred design, driven to transform moments of worry into moments of hope through thoughtful, well-designed services. Our team values service design thinking and is committed to elevating UX maturity across the organization. We offer excellent career development opportunities, birthday off, wellness days, and flexible working arrangements. last updated 13 week of 2026