Pension and Investment Administrator
Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,571
This role will offer hybrid working between our Maxim Park office at Euro Central and working from home.
Please note this is not a fully remote role - a minimum requirement of 2 days working in the office per week.
Aviva introduced "smart-working" in 2020 and encourage flexible working; however, the successful post-holder will ideally need to be based within an hour's commutable distance from our Maxim Park office, as training and your role will be a mix of office-based work and home working (this will be agreed with your manager dependent on the role).
Are you someone who has excellent organisational, administration and customer service skills, who also has (or has an interest in gaining), an understanding of Pension, ISA and Investment Portfolio products?
This role will give you the opportunity to gain an understanding of the complex nature of our products, plus you will gain insight into the regulatory aspects of our Savings and Retirement business (i.e., exposure to working towards HMRC and Financial Conduct Authority (FCA) rules).
If you have these skills, we have fantastic opportunities as a Pension and Investment Administrator in our Platform area, where you will be part of a fast-paced team within an ever-evolving environment.
This is predominantly an admin-based role with an element of making/taking phone calls after processing knowledge has been obtained.
As a Pension and Investment Administrator, you will be responsible for processing all customer and IFA requests that are received via post, email, phone and reports. You will ensure you exceed required service levels within a controlled environment, whilst always adhering to regulatory and client requirements!
Excellent communication skills (both written and verbal) and relationship building with customers and colleagues.
Good working knowledge of Microsoft applications, particularly Excel and OneNote
Previous experience in an administrative and/or customer service/financial services role
Please note this job role is not sponsorable under the Home Office points based system.
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
~ Competitive salary with excellent benefits package
~ Bonus opportunity - actual amount depends on your performance and Aviva's.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products & other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer's leave
~ Flexible benefits to suit you, including sustainability options such electric cars and cycle to work
~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
~ We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. tasi@aviva.