Overview
Your role in the JoJo story
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.
Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.
A Typical Week & Daily Adventures
A typical week would be 28.5 hour shifts; however, flexibility is required in line with store requirements.
Responsibilities
* Make sure your team is equipped to uphold our B Corp principles and USP.
* Own the overall performance of your store within an Omni-Channel setting, including managing all Ship from Store and Click and Collect orders.
* Take ownership of celebrating the successes of store performance with your team and manage any shortfall in reaching forecast by breaking down requirements into easy-to-achieve targets.
* Maintain stock accuracy to fulfil in-store and Omni orders; skilled in stock control and stock integrity principles.
* Lead by example by participating in all operational tasks to create a fun, lively and safe environment for customers and your team.
* Support training and team development using all training resources, including virtual and digital training.
* Act as outward ambassador of our B Corp principles, driving culture through all business practices and team management.
* Organise rotas and holiday allocation in a fair manner.
* Delegate responsibilities fairly to stimulate development throughout the team.
Skills & Qualifications
* Previous experience as a Store Manager within a retail environment.
* Previous customer service and sales experience.
* Competent IT skills with the ability to pick up new systems quickly.
* Demonstrates a level of sales ability with active listening, empathy, and an understanding of customer needs.
* Ability to train and develop your team.
* Strong analytical ability to analyse store performance.
* Great communication skills to manage team concerns.
* Keen eye for detail to keep stores looking top notch.
Notes
Please note: We will only recruit individuals who are over the school leaver’s age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland, please click the following link: https://www.gov.uk/know-when-you-can-leave-school
Culture & What We Look For
* Be a brand ambassador, safeguarding our values and ethos.
* Demonstrate honesty and respect in every interaction.
* Foster collaboration and open, active listening.
* Take ownership of all aspects of the role.
* Proactively finding solutions to problems.
* Leading a team.
Perks & Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days.
* Is it your birthday? Take it off and celebrate!
* Enhanced pension scheme.
* Cycle to work scheme.
* Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
* Saving scheme with Smart Money Cymru (you do not need to live in Wales).
* Social events and volunteer days to support our communities.
* Health and Wellbeing hub.
* Specsavers voucher for a free sight test and contribution towards glasses (terms apply).
* Get 40% off JoJo branded lines.
* KPI-based reward schemes.
* Ongoing training and development opportunities in a learning environment.
About JoJo
We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. We offer a carefully designed collection of childrens clothing, toys, and essentials designed with love and care, across over 70 locations in the UK and Ireland and a thriving e-commerce platform. As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. We recruit, develop, and retain diverse talent to grow our company sustainably and with different cultural influences. We welcome people from diverse cultures, perspectives, and experiences to create an inclusive environment where everyone can thrive.
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