Salary: £28,000 - 28,000 per year Requirements: Fluency in English, Portuguese, and Spanish is required Previous experience in a 1st or 2nd line IT service desk role or a similar technical position Experience with ITSM case management software Knowledge of remote support tools for diagnostics and troubleshooting Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware Excellent customer service skills with a focus on problem-solving and communication Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Follow Littlefish standards and meet customer-specific SLAs when handling technical queries Provide clear communication with customers to ensure issues are resolved swiftly Technologies: Active Directory Hardware Support ITSM Office 365 Windows More: At Littlefish, we are passionate about technology and delivering exceptional customer service. Based in Nottingham, we offer a hybrid work environment and a competitive salary of up to £29,625. We look for high-performing individuals who thrive in a collaborative and creative environment. Along with a welcoming atmosphere, we provide various benefits, including a healthcare cash plan, referral bonuses, and opportunities for endless learning through platforms like LinkedIn Learning. Our team values passion, performance, and a positive can-do attitude, and we celebrate diversity and inclusion, welcoming applicants from all backgrounds. last updated 18 week of 2026