Salary: £39,000 - 68,000 per year Requirements: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs Excellent communication, presentation, and interpersonal skills Ability to work collaboratively with stakeholders at all levels of the organisation Strong leadership and mentoring skills Ability to manage multiple projects simultaneously and meet deadlines Informed about the technology market and trends Ability to gain SC clearance Desired Skills/Experience: ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP, etc. Knowledge of project management methodologies (e.g., Agile, Scrum) Responsibilities: Leading the design and development of innovative solutions for the business Deploying, maintaining and improving the ServiceNow Service Management platform Analyzing the impact of new requirements for proactive IT Service Management and Operations Implementing, automating, integrating, and managing ITSM and ITOM related toolsets and environments Collaborating with stakeholders to understand their requirements and translating them into solution designs Providing technical guidance to the development team to ensure the quality and integrity of the final solution Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery Managing and mentoring a team of BAs, admins, solution architects and developers Ensuring platform alignment with the business strategy Creating and maintaining a detailed view of the existing architecture Participating in process workshops Working closely with the enterprise architecture team and assisting in migrating configuration across instances Technologies: AI Architect Cloud IoT Support ITIL ITSM Network ServiceNow More: We are excited to invite you to join us as our ServiceNow Lead Solution Architect. In this role, you will lead the design and development of solutions to meet the evolving needs of our business. We focus on deploying, maintaining, and enhancing our ServiceNow platform to better serve our external customers and internal teams. We support your growth through opportunities like ServiceNow Certified Master Architect or Certified Technical Architect training. Our benefits include 23 days of annual leave (increasing to 27 with time), a paid volunteering day, access to Employee Network Groups, a company-matched pension, and generous parental leave. Join a team committed to high performance and continuous development. last updated 14 week of 2026