Our client, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Key Responsibilities:
Providing expert assistance in resolving technical issues
Troubleshooting both hardware and software problems
Managing and maintaining support tickets
Ensuring timely and efficient resolution of support requests
Collaborating closely with internal teams to ensure seamless IT operations
Documenting and logging support activities and resolutions meticulously
Delivering high-quality customer service and support
Maintaining our reputation for excellence in IT support
Job Requirements:
Strong troubleshooting and problem-solving skills
Excellent communication abilities
Ability to manage and prioritise multiple tasks
Familiarity with retail sector IT systems (an advantage)
Capability to work on a rotating shift schedule, including weekends
If you are an IT Analyst with a passion for providing exceptional technical support and are looking for a new contract opportunity, we would love to hear from you. Apply now to join our clients dynamic and dedicated IT support team.
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