Role: Customer Service AdvisorEmployment Type: Full-time, PermanentWork Hours: 35 hours per week, on a rotational basis between Monday and Friday, from 8:00 am to 6:00 pm.Location: EdinburghSalary Range: £21,500 to £23,000 per annum (dependent on experience)Hybrid Working: Transition to hybrid working model after training periodStart Dates: May and June start dates availableAbout Us:Join our esteemed client, a leading provider of business services catering to the dynamic Life and Pensions (L&P) industry. We offer a stimulating environment conducive to skill enhancement and career progression.Key Responsibilities:
* Provide exceptional customer service to clients within the Life and Pensions (L&P) sector.
* Handle customer inquiries, concerns, and complaints promptly and professionally.
* Maintain accurate records of customer interactions and transactions.
* Collaborate effectively with internal teams to ensure seamless service delivery.
* Stay updated with product knowledge and industry developments to better assist customers.
* Uphold company policies and procedures while delivering outstanding service.
Qualifications and Skills:
1. Prior experience in a customer service role is highly desirable.
2. Excellent communication skills, both verbal and written.
3. Ability to multitask and prioritise tasks effectively in a fast-paced environment.
4. Strong problem-solving skills with a custome...