PolicyHeidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.Customer Service Agent – £26,208 per annumLocation: Syston Full-Time | PermanentWe’re looking for a Customer Service Agent who can offer a professional, dedicated, and personal experience to every customer who contacts our Customer Service Centre. If you’re ready to be the voice of a trusted brand and help shape the customer journey, we want to hear from you.What You’ll Be Doing* Answering inbound calls with professionalism and warmth* Managing customer orders accurately using SAP* Building strong relationships through personal and empathetic communication* Navigating systems efficiently to keep customers informed* Resolving issues and complaints with confidence and care* Collaborating with internal teams to meet customer needs* Supporting team morale and contributing to CSC’s goalsWhat You’ll Bring* Minimum Grade 4/C GCSE in Maths and English* Strong communication and negotiation skills* Experience with SAP and Syncrotess systems* A proactive, solution-focused mindset* Ability to work effectively in a large, target-driven environmentYou’ll be part of a supportive team that values your contribution and encourages growth. We offer a competitive salary, comprehensive training, and the chance to make a real impact every day.At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.Rewards & BenefitsWe’re proud to be recognised as an Employer of Choice, with accreditations including:Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member* Competitive Package:Salary, bonus incentives, generous pension, and life assurance* Work-Life Balance:27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options* Family-Friendly Policies:Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause* Inclusive Culture:Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)* Wellbeing & Development:Employee Assistance Programme, retail discounts, and continuous learning opportunitiesApply now and become a key player in delivering service excellence.At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If youre interested in joining our team, we encourage you to apply, even if your experience or skill set doesnt perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
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