Sales Administrator - Stourbridge
£12.71 per hour
Monday - Friday | 8:00am - 4:30pm | 40 hours per week
Best Connection are currently recruiting for a Sales Administrator to join one of our established clients based in Stourbridge. This is an excellent opportunity for someone with strong administrative skills and experience in a fast-paced sales environment.
The Role
As a Sales Administrator, you will provide key administrative support to the sales team to ensure smooth day-to-day operations and excellent customer service. The role involves managing sales documentation, processing orders and maintaining accurate customer records while supporting communication across departments.
Key Responsibilities
* Processing sales orders, quotations and invoices accurately and efficiently
* Maintaining and updating customer portals and records
* Monitoring and responding to enquiries within shared mailboxes
* Handling customer enquiries, complaints and follow-ups professionally
* Raising and responding to queries via MS Teams channels
* Liaising with internal departments to ensure a smooth customer journey
* Arranging despatches and processing customer sample requests
* Processing warranty claims
* Escalating any issues or delays to the Planning and Sales Administration Supervisor
What We're Looking For
* Previous experience in sales administration, sales support or a similar administrative role
* Experience processing orders, quotations and invoices
* Experience working with CRM systems and sales documentation
* Strong organisational and multitasking skills
* Excellent communication and customer service skills
* High level of accuracy and attention to detail
* Ability to work independently and as part of a team
Requirements
* Minimum 3 GCSEs grade C/4 or above
* Experience working to deadlines in a fast-paced sales or administrative environment
Desirable
* NVQ Level 2 or 3 in Business Administration or Customer Service
* Experience supporting a target-driven sales team
* Experience within a similar industry
Working Hours & Breaks
* Monday to Friday: 8:00am - 4:30pm (non-variable)
* 30-minute unpaid lunch break
* 15-minute paid morning break
* 10-minute paid afternoon break
If you are an organised and customer-focused administrator looking for your next opportunity, apply today with Best Connection to be considered.
The Best Connection is acting as an Employment Business in relation to this vacancy.