* This is an 3 month fixed term contract * About Lampton Homes Lampton Homes is a division of the Lampton Group of companies, a wholly owned subsidiary of the London Borough of Hounslow. Lampton Homes builds, owns and manages exemplar affordable homes, helping the council meet its housing needs by letting to people from Hounslow's waiting list. We currently own and manage over 500 homes and plan to grow this to at least 2,000 homes over the next three years, with most homes being let at Local Housing Allowance rates or less. Why Join Lampton Homes? We are LLW employer, offering annual pay and contract reviews Hybrid working 24 days holiday allowance, plus bank holidays Free GOLD gym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Refer a Friend?Scheme - earn up to £250 for each new employee referred Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Business Analyst for Lampton Homes, you will be responsible for analysing, defining, and implementing strategies and processes to support the Transformation of our housing management functions. This is spread across 3 main areas Finance, Compliance and Technological utilisation. You will work closely with cross-functional teams to identify opportunities for efficiency improvements, cost savings, and revenue growth. This Business Analyst role presents an excellent opportunity to shape the future of Lampton Homes and contribute to its growth. If you are a highly analytical, strategic thinker with a passion for property management and business improvement, we invite you to join our team and help us achieve our goals. Key Responsibilities and Duties: Analyse and interpret housing management data, including financial data, lettings, maintenance, compliance and tenant feedback, to identify trends and areas for improvement. Identify inefficiencies in existing housing management processes and develop policies and procedure to enhance service quality, ensure compliance with legislation and reduce operational costs. Collaborate with the management team to help define and execute strategic initiatives aimed at expanding and improving our housing management business. Conduct market research to stay updated on industry trends, market conditions, and benchmarking, and make data-driven recommendations for business growth. Develop and maintain key performance indicators (KPIs) and dashboards to monitor the performance of housing management activities, providing regular reports to stakeholders. Create detailed documentation for existing and new processes, ensuring that all team members have access to accurate and up-to-date information. Collaborate with Housing management, asset management teams, finance, and other relevant stakeholders to gather insights, align goals, and facilitate project implementation. Support the gap analysis of exiting technological solutions and identify areas where utilisation can be increased can to enhance organisational efficiency and customer service/satisfaction. Previous Experience and Qualifications Required: BSC Business Analysis qualification is desirable. Proven experience as a Business Analyst, preferably with housing management or property management experience. Previous experience as Business Consultant would also be considered. Strong analytical and problem-solving skills with a keen attention to detail. Proficiency in data analysis tools and software (e.g., Excel). Excellent communication and collaboration skills to work with cross-functional teams. Knowledge of property management software and industry-specific regulations is desirable. Adept at project management and process optimisation. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. ADZN1_UKTJ