Business Support Officer – Parking Services
We are looking for a Business Support Officer to work in our busy Parking Services team, supporting the administration of Penalty Charge Notices, Parking Permits and Blue Badge applications.
About the team
Parking Services is an area of expertise that aims to ensure the delivery of a high quality and effective service, with a commitment to change and improvement driven by the council’s ambitious Transport and Environmental policies and aims.
For example, we are one of only 12 councils in the country currently due to introduce new Moving Traffic restrictions to help make roads safer, reduce congestion and improve air quality.
We will empower and support you through our comprehensive induction and training programme to develop your parking knowledge and other essential skills, such as customer service and communication, the assessment of case work, decision making and the ability to problem solve and multi-task.
About you
You will be part of a supportive and multi‑skilled team providing you with the opportunity to work alongside colleagues as well as being able to work independently.
This is an important role within the team, so you will need to show us that you have the necessary skills, attitude and confidence outlined in the job description to help bring greater resilience to Parking Services and contribute to our performance.
Whilst we do offer flexible working, please note there is a need for employees to attend the office two days per week to support collaboration and service delivery.
Your main place of work will be the award‑winning modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport with a train station 5 minutes away.
Responsibilities
* Administer Penalty Charge Notices, Parking Permits and Blue Badge applications.
* Assess case work, make decisions and problem‑solve.
* Support collaboration and service delivery within the team.
* Comply with policy, health & safety and confidentiality requirements.
Benefits
* Modern Civic Centre workplace in Keynsham.
* Flexible working arrangements, with a requirement to attend the office two days per week.
* Various benefits package.
Additional information
Regrettably this role is not eligible for sponsorship.
Applicants will be considered for the council’s at‑risk register policy on prior consideration.
This role is subject to a Basic DBS check.
Equal Opportunities and Diversity
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are a Disability Confident Employer.
Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with or without barred list checks.
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