Job Title: One Stop Shop Customer Service Representative Location: Glasgow Head Office Hours of Work: 37.5 hours / week, typically Monday – Friday Salary: £24,969.00 per annum Job Purpose: The role of the One Stop Shop CSR is to effectively procure parts & hire equipment. Also to support field-based engineers to ensure the efficient delivery of facilities services to our customer. Key Accountabilities: To represent the company in a professional and competent manner at all times and develop strong working relationships within the City Group and with outside suppliers etc. To arrive at the appropriate time before the start of shift to plan and prepare and lead by example, maintaining a professional appearance To identify and procure parts required by field engineers To identify and procure hire equipment on behalf of field-based engineers ensuring efficient delivery to site. To maintain a productive environment to encourage and improve efficiency. To effectively manage self and in order to prioritise workloads ensuring departmental goals and objectives are met on an individual and team level. To maintain an adequate level of technical / systems knowledge to be able to field enquiries from Field tech’s, suppliers, other OSS colleagues and from the wider City Group. To attend training courses as and where necessary and to ensure personal and team job skills keep pace with technical and business developments. To work with the OSS Specialist & OSS Senior to ensure that laid-down standards of quality are always maintained. To action any corrective actions highlighted in performance reviews and 1-1’s To visibly demonstrate enthusiasm and positive behaviour To own and display City values, respect and value others and work as one team To comply with any other reasonable requests. Knowledge, Skills and Abilities: Strong people management skills. Familiarity with the Suppliers Effective communication skills both written and verbal Ability to motivate self Ability to work under pressure Confident liaising at area and divisional level Experience in developing strong working relationships with colleagues PC literate