Opportunity at RRG Toyota Silsden – Service Advisor
Annual Salary: £25, Saturdays (1 in 4, for example) £ Bonus On Target Earnings: £35,000.00
Working Hours: Monday - Friday: 0830 – 0530 and Saturday 0830 – 1230 (as required)
As a Service Advisor, you'll play an essential role in the success of our service department. Your primary responsibilities will include:
* Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
* Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
* Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
* Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
* Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.
What We're Looking For:
To succeed in this role, you'll need the following qualities and experience:
* Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
* Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
* Full UK Driving License: A clean driving record is essential for the role.
* Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
* Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
* Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.
This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.
At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you're excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch
RRG Group
About RRG Group
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 57 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models along with a brand-new Omoda and Jaecoo dealership opening in Oldham later this year
Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won't stand still and the business will continue to grow, develop and expand.
There are always exciting times ahead for RRG Group
Benefits of working at RRG Group
There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months' probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less
A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.
Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.
Referrer a Friend Scheme. Recommend someone to join RRG Group and we'll give you an additional £300 per referral.
Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff have been with the Group for over 20 years, that's 1 in 7 members of staff
Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.
Great team spirit, charity events and the flexibility to get involved in various fundraising events.
Eye care benefits, Support and Mentoring, Employee Assistance, conferences and learning events, regular staff incentives, and so much more
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Job Types: Full-time, Permanent
Pay: £25,604.80-£35,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person