Overview
We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.
Customer services skills are a key factor to this job role.
Responsibilities
* To deal with telephone enquiries and provide exceptional customer service levels at all times
* Taking orders, advising on stock availability and pricing
* Provide product information and identifying the customer\s requirements via telephone, post and e-mail
* Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail
* Advise customers of out of stock/discontinued products
* Pick and pack orders (working alongside the Stock Controller)
* Advise customers of stock availability/discontinued products (working alongside the Stock Controller)
* Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary
* Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries
* Working with the stock inventory system
* Assists the Stock Controller with stock, storage, correct layouts and unloading shipments
Requirements
* Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution
* Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with
* Excellent communication skills, both verbal and written
* The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors
* The ability to understand stock in regards to layouts and "filing" stock in the correct order (all stock is filed on a serial number basis)
* Possess good IT systems knowledge in MS Excel/Word/Outlook
* A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done
* Organise workload to achieve set objectives where there are conflicting demands and priorities
* Possesses physical strength necessary to unload, lift, and carry heavy boxes
Application & Selection Process
* CV & Cover Letter → submit via email
* Online Assessment → personality & aptitude test
* Online Screening
* Interview Stage → panel interview (Customer Service Manager + Ops)
* Offer & Onboarding
Benefits
Package:
* Base Salary: £27,000-£30,000 (DOE)
* Pension (auto-enrolment)
* 25 days annual leave + public holidays
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